1. How do I use the Overnight Bio-Collagen Hydrogel Mask?
Cleanse and tone your skin, remove the mask from its tray, peel off both protective films, and smooth it onto your face from the center outward. Leave on for at least 2 hours, or overnight, then remove and pat in any remaining essence.
2. How often should I use it?
2–3 times a week works well for most people. If your skin is especially dry or you want intensive overnight repair, nightly use is fine too.
3. Is it suitable for sensitive skin?
Yes, the formula is designed to be gentle enough for sensitive skin. As with any new skincare product, we recommend patch testing on your inner arm 24 hours before your first full-face use.
4. Can I sleep in it overnight?
Yes — the hydrogel is designed as a second-skin layer that stays put, so overnight wear is one of the best ways to use it.
5. What's in the box?
Each box contains 4 individually-packaged hydrogel masks.
6. How long does shipping take?
Orders ship within 24 hours of being placed. Please see our Shipping Policy for estimated delivery windows.
7. Do you offer free shipping?
Yes — we offer free US shipping on orders over $40.
8. What if I'm not happy with my order?
We stand behind the product with a 30-day guarantee. See our Refund Policy for full details on how to request a return.
9. Can I use this with other skincare products?
Yes. We recommend applying it as the last step of your evening routine, after serums and before (or instead of) a heavier night cream, so the hydrogel can make direct contact with your skin.
10. Do you test on animals?
No, our products are not tested on animals.
11. Where is Puravie based, and where are products made?
Puravie is a US-based skincare brand. Our hydrogel mask formula is manufactured in Korea, home to the bio-cellulose hydrogel technology it's built on.
12. How do I contact customer support?
Reach out any time through our Contact page and we'll get back to you as soon as we can.